Most of us know there are things in our lives we need to change. Maybe it’s a big deal, like quitting smoking. Or, something a bit smaller like not going back for one more piece of chocolate when you know you’ve hit your limit. The road bump (or road block, rather) pops up when attempting to implement change….

There are a few pretty big apologies going on in our world right now. Pepsi, United Airlines and a certain Press Secretary have all created some major snafus in the last few weeks. How do you think they handled it? Ace or fail? While those are very large-scale cases, we might be able to learn…